I had this issue about 2 weeks ago.  I wound up setting up my own SQL server at 2 in the morning because I coudlnt sleep on this.  I would advise getting off their servers as they go down either expected maintence or not… it is not communicated transparently.  I used the tutorals on the website and was able to get my way through it.  Once I was able to get into my cloud session I exported the database then imported it to my own sql server.  If you are computer saavy you should be fine.  I have not been terribly impressed with the support here as my questions go unanswered.