DrTeethParticipantApril 4, 2010 at 1:41 pmPost count: 57
1) I’m wondering why you keep using the contact form to write us?
I would have only had to do it once of you replied to the email replies I sent <g>. It is a legitimate form of contact or you would not have it 😀 . Don’t have a contact route and complain if somebody uses it 😆 .
2) when we release an update you’ll find out because Tabbles will tell you – if this didn’t happen yet is because we’re not ready (therefore no change-log).
Would you buy a new product and be happy getting the manual 2 weeks later? Changelogs should be released at the same time as a new version is IMHO. It looks very unprofessional to have an up to date release released on site and no changelog details 🙄 .
I update when an update is available – if it is on your site then it has been officially released 😀 . I do not expect it to be a half done job and have to wait for the program itself to tell me it is ready. Was the update from 1.5.1 > 1.5.2 so important that it had to be rushed out (for non-paying customers) 😯 ?
3) Wipeing out of the registration code is happening this time only: that’s precisely one thing we’d write in the change-log, which is not there yet, and this is also why Tabbles is not telling you yet that you have to update… 🙂
Stop releasing upgrades on your site before it is ready for the tabbles update feature then. Before you changed your site, 1.5.1 was realeased before it was available via tabbles update AND so was the ready-on-time changelog IIRC. If the current replease had an issue for registered installations, there is actually a facility in HTML that would allow you to put a warning on the page at the same time the version info was updated! It really is very clever that way 😆 .
You need to consider the impact such actions/inaction have on your customers’ perceptions of the company. For example, other web sites are so poor, that the updates are available on majorgeeks.com and the product website has not changed in months—you don’t want to get like that.
TBH, I have been taken aback at how Tabbles have handled this instance.
Edit: For gawd’s sake give the changelog writer a prod, it’s still showing the latest version as 1.5.1 😀 . He must be having the longest siesta in history.
mrdnaParticipantApril 6, 2010 at 5:34 amPost count: 220
Hope you don’t mind if I chime in here a bit. Have been around here a while and hopefully can give you a bit of insight, or at least another user’s experience.
First off, as far as releases go, full releases that hit the tabbles.net/download page are the releases that get pushed via Tabbles notification. (box that pops and says new ver available) The stuff that gets released here (most notably in the beta forum) are betas or are not quite ‘gold’. IOW not ready for prime time or they include a new function that needs to be tested real world before it goes live. There are a few of us here that gleefully do our best to rip apart the program and happily point to bugs and other problems for Maurizio to fix.
As far as changelogs go; as a veteran of in-dev software since the 80s I certainly agree they are important things and sometimes take the place of user manual updates, but it ain’t the equivalent by any means. Considering the differences between incrementals (x.y.z) are always very small or under-the-hood precision updates aren’t really that important as, say, an update for an X.Y release.
Quite honestly, as long as you keep an eye in the forums there should be no problem keeping up on changes…
And dude… "Changelog writer"? 😆 That guy is only available when Andrea puts on that hat (he said something about special underwear too, but let’s just leave it at ‘hat’) and considering you have basically 2 guys writing the software, the web site, a wiki, a dev blog, marketing like hell, doing email support, etc then you can see how some things just don’t make it high on the priority list. If you read back in the forums you’ll also see how there have been some major changes in code, interface, security, and philosophy. Oh, and they’re doing this all in something other than their native language. (I understand that counts for style points only, but what the heck.)
tbh, you’d likely get better feedback starting here in the forums. Think of it this way; An emailed critique is like a farmer with a pitchfork, a forum thread on a solid critique can make that into a village of farmers with both pitchforks AND torches. (Right, Andrea? 😉 )
Anyways, criticism is good and don’t stop, but do understand what you’re critiquing.
AndreaKeymasterApril 6, 2010 at 1:19 pmPost count: 880
thanks a lot mrdna… you saved me a lot of typing here! 😀
DrTeeth: there are several reasons why we’re postponing the notifier and the changelog this time. Generally speaking, I guess that if someone would check everyday our download page and see if the version number changed, he’s also checking our forum, and most of what’s written in the changelog appears in the forum a bit before. On the other hand, most of the people don’t really care much about updates (they see it as annoying…) therefore since there are not many changes in this update (for existing customers I mean), we thought we could postpone it a bit and maybe slip in another release before having the notifier to pop-up…
Anyway, notifier and changelog will appear soon :geek:
DrTeethParticipantApril 10, 2010 at 1:06 amPost count: 57
Thanks to you both. Will keep my eyes peeled. Personally, I like to check for updates manually. I find that >75% of programs that have an ‘update over the ‘net’ feature hardly ever seem to get updated – and manual updates are not only available on the web faster – but not always from the program’s own site.
Updates often appear on http://www.majorgeeks.com, for example, some days ahead of official releases.
Tabbles is an amazing program and even though I have only scratched the surface of its functions, find it already indispensable.
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