http://tabbles.net Document Management Software, File Tagging Thu, 17 May 2012 04:34:55 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 http://tabbles.net/blog/we-have-a-ticket-system-www-tabbles-netsupport/ http://tabbles.net/blog/we-have-a-ticket-system-www-tabbles-netsupport/#comments Tue, 29 Sep 2009 15:07:00 +0000 Andrea http://tabbles.net/blog_wp_/?p=16

www.tabbles.net/support

It’s powered by Mantis. Why Mantis and not Bugzilla? Read below

The background: Many people asked us to install Bugzilla. As nothing was happening, they eventually started threatening me (specially Maurizio). On Sunday I started trying to install Bugzilla on our *inexpensive* shared hosting.

Since then (for the last 2 days) I’ve been fighting with:

- Bugzilla

(I won!)

- perl

(I won!)

- MySQL + our hosting

(I’ve lost, but I fought a lot)

- MySQL on another hosting

(!!!) (I’ve lost here too…)

The issue is that Bugzilla requires the db tables (not the tabbles ) to be formatted using InnoDB, and not the old-school MyISAM.

There is a good reason for this: InnoDB supports row-locking, making the db more stable (although a bit slower). Because of this, our hosting doesn’t allow shared hostings to have their db formatted using InnoDB…of course I found this our at the very last second of the Bugzilla setup process.

But I didn’t give up yet: I asked around and someone pointed me to an italian hosting service that would offer a free hosting plan including InnoDB: while this all corresponds to reality, I later figured out that they won’t accept connection to the MySQL coming from the outside.

Then I downloaded Mantis and set it up and within some 3-4 minutes it was online and kicking! here you go.

Peace,

Andrea

]]> http://tabbles.net/blog/we-have-a-ticket-system-www-tabbles-netsupport/feed/ 0